Privacy Policy — LVJILI Lucky Casino Philippines

Information We Collect

LVJILI Lucky Casino collects personal information that you voluntarily provide when you register, deposit, play, or contact us. This includes:

• Full name, date of birth, and contact details (email, phone number)
• Government-issued ID for age verification (passport, driver's license, national ID)
• Payment information (GCash, Maya, bank account details)
• Transaction history and gaming activity
• Device information, IP address, and browser type for security and analytics

We do not collect sensitive personal information without your explicit consent, except as required by law.

How We Use Your Information

Your personal data is used for the following purposes:

• To create and manage your account
• To process deposits, withdrawals, and gaming transactions
• To verify your age and identity as required by PAGCOR regulations
• To provide customer support and respond to inquiries
• To send promotional offers and updates (you may opt out anytime)
• To comply with legal and regulatory obligations

How We Protect Your Data

We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure:

• 256-bit SSL encryption for all data transmissions
• Secure servers with firewall protection
• Restricted access to personal data — only authorized personnel can access it
• Regular security audits and vulnerability assessments
• Compliance with PAGCOR data protection standards

While we take every precaution, no method of transmission over the internet is 100% secure. We encourage you to keep your login credentials confidential.

Cookies Policy

We use cookies to enhance your browsing experience and improve our services. Cookies are small text files stored on your device that help us:

• Remember your preferences and login session
• Analyze website traffic and user behavior
• Personalize content and promotions

You can control cookie settings through your browser. However, disabling cookies may affect some features of our website. We do not use cookies to store sensitive personal information.

Third Party Sharing

We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners under the following circumstances:

• Payment Processors: GCash, Maya, and banks to process transactions
• Regulatory Bodies: PAGCOR and other authorities as required by law
• Analytics Providers: To improve our services (anonymized data only)
• Legal Compliance: When required by court orders or legal processes

All third-party partners are contractually obligated to protect your data and use it only for the purposes we specify.

Your Rights Under Philippine Data Privacy Act

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal retention requirements)
• Right to Object: Opt out of marketing communications
• Right to Data Portability: Obtain a copy of your data in a portable format

To exercise any of these rights, please contact our Data Protection Officer using the details below.

How to Request Data Deletion

If you wish to have your personal data deleted from our systems, you may submit a formal request. Please note that we may retain certain information as required by law (e.g., for regulatory compliance, fraud prevention, or dispute resolution).

To request data deletion:

• Send an email to our Data Protection Officer at dpo@lvjili.com
• Include your full name, registered email, and a copy of your valid ID
• We will process your request within 15 business days

We may ask for additional verification to prevent fraudulent requests.

Contact Our Data Protection Officer

If you have any questions about this Privacy Policy or how we handle your data, please reach out to our Data Protection Officer (DPO):

• Email: dpo@lvjili.com
• Phone: +63 (2) 8888-1234
• Response time: Within 3 business days

Our DPO is responsible for ensuring compliance with the Philippine Data Privacy Act and addressing all privacy-related concerns.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:

• Post the updated policy on this page
• Update the "Last Updated" date at the bottom
• Notify you via email for significant changes

We encourage you to review this policy periodically. Your continued use of our services constitutes acceptance of any changes.