What responsible gambling tools does LVJILI Lucky offer?

We offer deposit limits (daily, weekly, monthly), session time limits, self-exclusion, and reality check reminders. These tools help you stay in control of your gambling.

How do I set a deposit limit on my account?

You can set deposit limits in your account settings under 'Responsible Gaming'. Choose daily, weekly, or monthly limits and confirm. The limit will take effect immediately.

What should I do if I think I have a gambling problem?

If you think you have a gambling problem, you can contact the National Center for Mental Health (NCMH) hotline at 1553 for free and confidential support. You can also use self-exclusion to take a break from gambling.

Responsible Gambling Philippines — Play Safely

🛡️ RG Tools

RESPONSIBLE GAMBLING TOOLS

Deposit Limits

Set daily, weekly, or monthly deposit limits to control your spending.

Set Limit

Session Time Limits

Set a time limit for each gaming session. You'll be logged out automatically.

Set Limit

Self Exclusion

Take a break from gambling for a period of your choice — from days to months.

Set Exclusion

Reality Check

Get regular reminders of how long you've been playing and your spend.

Enable Check

Signs of Problem Gambling

Recognising the signs early can help you or a loved one get support:

Spending more than you can afford
Chasing losses
Neglecting responsibilities
Lying about gambling
Feeling irritable when not gambling

How to Set Responsible Gaming Limits

Setting limits is easy and can be done in your account settings:

Log in to your account
Go to 'Responsible Gaming'
Choose your limit type
Enter your limit and confirm
Limit takes effect immediately

📞 Support

WHERE TO GET HELP IN PHILIPPINES

National Center for Mental Health (NCMH) — Free and Confidential Support

If you or someone you know is struggling with problem gambling, the NCMH offers free and confidential support. You can call their hotline for professional help.

📞 NCMH Hotline

1553

Available 24/7 · Free · Confidential

You can also visit the NCMH website or reach out to a trusted friend or family member.

🚫 Self Exclusion

SELF EXCLUSION PROCESS STEP BY STEP

Step 1: Log In

Log in to your LVJILI Lucky account and go to 'Responsible Gaming' in the settings menu.

Step 2: Choose Self Exclusion

Select the Self Exclusion option. Choose the duration — from 1 day to 6 months.

Step 3: Confirm

Confirm your choice. You will be logged out immediately and your account will be locked for the chosen period.

Step 4: During Exclusion

You cannot log in or access your account during the exclusion period. All promotional emails will also be paused.

Tips for Safe Gambling

Set a budget before you start
Only gamble with money you can afford to lose
Set time limits for each session
Never chase losses
Take regular breaks
Gamble for fun, not to make money

Age Verification — 21+ Only Policy

LVJILI Lucky strictly enforces a 21+ age policy. All players must verify their age before creating an account.

Valid government-issued ID required
Underage gambling is prohibited
Accounts are verified during registration
PAGCOR-licensed and compliant

View terms →

💳 Deposits & Withdrawals

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